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General Director Freight Claims Operations

General Director Freight Claims Operations


Responsible for the development and administration of all aspects of the freight claims operations in the U.S. and Mexico.

Position manages freight claims personnel, related IT systems, client relations, investigations, and field and office operations. Also responsible for negotiations with applicable parties relating to claims and risk management efforts as they pertain to freight operations. Position initially requires up to 30% international travel.

Formal Education:
# High School Diploma or GED Equivalent required
# Bachelor's Degree preferred
# Education gained through independent study, coursework, seminars or certification processes preferred

# Minimum 15 years experience in all facets of railroad freight claims.
# Experience in developing, implementing and administration of a comprehensive freight claims program, including management of personnel, systems, client relations, investigations, field processing and back office operations. Knowledge of tariffs, loading rules, and rail contracts required.
# Experience in both the U.S. and Mexican railroad freight claims operations preferred.

# Strong negotiation, organization, communication and customer relation skills
# Proficient in Microsoft Office
# Ability to build and implement a comprehensive computer-based freight claims management program
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